Tag Archives: reputation monitoring

Using Social Media Customer Service to Help Unhappy Customers

It’s time to learn how to use social media customer service to help happy and unhappy customers Continue reading

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Got ProfileSTARR?

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You know the moment: you’re looking for a good place to go for dinner, or need to get your dry cleaning done, or want to have your bike repaired. All the information you need is online, so you sit down … Continue reading

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The Dangers Of Not Managing Social Media: Negative News Gets Out FAST.

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This blog is a follow-up on Michelle Silverman’s experience as a customer at the North Hills Toyota Dealership; you can read the full text of Michelle’s Facebook note and ensuing conversations at the bottom of this post. I think we … Continue reading

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