Category Archives: Reputation Management

Using Social Media Customer Service to Help Unhappy Customers

It’s time to learn how to use social media customer service to help happy and unhappy customers Continue reading

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What to do About Fake Reviews

Brick and mortar businesses know that reviews on sites like Yelp and TripAdvisor are extremely important for getting new customers in the door. Online businesses rely on good word of mouth, and sellers on Amazon heavily rely on their review … Continue reading

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What is Reputation Management?

You might think it is just a buzzword, but reputation management is something that all businesses, entrepreneurs, and sole proprietors should be involved in. This is not something that should just be thrown to the wayside or forgotten. According to … Continue reading

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The Importance of Reputation Management

Online brand and reputation attacks have become some of the easiest and most impactful mechanisms for individuals and companies to cause serious harm to businesses. These types of attacks can originate from a variety of sources, but most commonly the … Continue reading

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How to leverage a Google 360 Virtual Tour

MARKIT Group is a public relations and marketing firm in Naples and we have been in partnership with Google for several months offering local businesses a proprietary digital service to attract more customers. Statistics show 85 percent of people find businesses … Continue reading

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Top Social Media Blunders

As social media specialists, nothing frustrates us more than seeing a company that clearly needs the help in that area make a massive blunder in the social media space.  Social media, by the technology’s very nature, is the worst place … Continue reading

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Google going back to five stars

Business owners, take note: Google’s newest update will change the way people rate your Google Maps pages. . Google rolled out a series of changes to its Maps feature in May, making the site more interactive and personal – Google … Continue reading

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